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Verifying your account
As a responsible operator, and in line with our compliance policies and procedures, we check every account that's opened with us to verify the identity of the account holder and make sure they're 18 years old or over. If this verification process is successful, you'll be able to access your account from the word go without any contact from us about it.
Locked/Forgotten User ID or PIN
If you’ve locked your account or forgotten your login details, you can use our self-service tools to help you get back in - Link to recover page.
Reopening an account
If you wish to reopen or reactivate a previously closed account, please use the contact us option at the bottom of the page and we will be happy to do so.